Online: bank transfer, Paypal (+3%), credit card (+1.4%). In store: instant payment, Paypal, credit card, cash (Personal ID required).
Do you accept cash on delivery payments or payments after receipt of invoice?
Unfortunately we can only accept advance or instant payments.
Is it possible to trade a watch?
Generally, yes. We are happy to prepare an offer for you. Please contact us with details about your watch.
Do you accept payment in installments?
At the moment we can’t accept payment in installments.
Watches
What is included in the delivery?
The scope of delivery varies. We always clearly lay out what’s included in the product description. The scope of delivery is also shown on the last listing image.
Can I see the products in person before buying?
We’ll be happy to present our products and answer any questions at our store. Kindly make an appointment. Please note that for watches above 15.000€ an appointment is required.
Is it possible to reserve a watch?
We’re sorry but we can’t reserve watches for you.
How can I be sure about the condition of a watch?
The condition of each watch is spelled out in the listing description and shown in up-to-date high resolution product images.
Can you verify the authenticity of a watch?
We don’t offer authentication of watches that haven’t been purchased from us.
Can I take my watch back to you for service and maintenance?
We don’t currently offer repair or maintenance.
Do you guarantee water resistance or waterproofness?
No, water resistance is not part of the warranty.
Do you fit watches to small or large wrists?
In most cases, our watches are wearable for a wrist size (circumference) of 19cm. For smaller wrists we can shorten the bracelet by taking out links. For larger wrists we can insert additional links if we have them available.
What happens if the watch is lost during shipping?
If the watch gets lost on the way to you we will fully refund your order.
What are your delivery times?
For more information about shipping please see our page on Shipping & Payments.
Can you ship to a specific date?
We will be happy to time your delivery. Please let us know your desired shipping date in advance.
What happens if I miss a delivery?
Generally the courier will attempt delivery for a second time if the first try was unsuccessful. For watches with a value of up to 25.000€ you can track your delivery using the shipment ID.
Withdrawal and Warranty
Can I return the watch?
You may exercise your right of withdrawal for orders with shipping for 14 days. We can only accept products in unchanged condition.
For how long is the implied warranty valid for my watch?